| Answers |
| 1. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: High-Assurance Secure Sockets Layer 256-bit encryption (may be
128-bit if your browser does not support 256-bit encryption).
Click the blue seal to the left to view or verify security certificate information.
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| 2. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 256-bit encryption (may be 128-bit if your browser does not
support 256-bit encryption). You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
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| 3. |
Absolutely
not: We do not sell or trade your information under any circumstances. Click here to review our
Privacy Policy.
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| 4. |
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
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| 5. |
You
can check on the status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
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| 6. |
If
a tracking number is assigned to your order, you can track the order by
logging in to the Order Status and reviewing
your order.
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| 7. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
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| 8. |
We have a
full 30-day return policy on all single unit
purchases of Alpha-Stim devices. This policy starts from the date you
receive the package (as reported to us by shipper's tracking system) until
the date it is shipped back to us should you decide to return it. We
have this available to patients to ensure each patient has adequate time to
try their device. To view the full terms of this policy click here.
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| 9. |
There
are various ways of finding a product. You can browse our online store through
categories by clicking on the main menu button links to find what you are
looking for, you can also click on 'Search' and type a search term related
to what you are looking for and all corresponding results will be displayed.
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| 10. |
There
are links and buttons on the site to get you where you want to go. Products
are available from the main menu and under the "Products" button
link, you can also view informational web pages that we have set up so you
can get some information on our company and our products.
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| 11. |
Information about our
company is available on the About Us page.
|
| 12. |
Our contact information
is provided on our Contact Page.
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